n8s si
03-31-2003, 08:01 PM
Ok I'll make this a quick as possible.
I had a choice of 2 silver ep's when i got my car. I chose the one with less miles. When i was taking delivery i noticed the body panels on the drivers side didnt come close to lining up. The salesman said it was a 1 day fix & I'd have my car back the same day whenever i brought it in. So instead of just choosing the other ep i took his advice. the rest I'll use a list for:
1. Dropped it off & an entire week and a half went buy with no phone calls.
2. Went for a surprise visit & the service lady said "you cannot see your car"
3. Drove to the bodyshop & there she was totally repainted on the drivers side & still in pieces.
4. 5 days later i got my car back & the problem hadnt been fixed. They threw in the extended warr. for my trouble.
5. They had also scratched my d. side door across the top & mis-alighned my hood, so I had to take it back to get those fixed.
6 They fixed the hood & rubbed out the scratch but still didnt correct the fender.
7. Took it back again & they actually bent the fender to match up, but over bent it, & to compensate they bondo'd it. They also didnt sand it down good enough b4 they painted & the paint was lumpy. The silver didnt match either & there was yet another 4" scratch down the drivers side door.
8) I didnt except it back this time & continued to drive their rental car for 2 MORE WEEKS while they waited for a new fender & to fix the new scratches.
9) I forgot something in the glove box, so i turned around & saw my car at the light going back to the body shop. I pulled a u-turn & when the light turned green the kid driving totally ripped on her! I couldnt keep up with my car at all. I instantly hopped on my cell & got the service manager on the phone. He was speechless & apologetic.
9. Today i went to get it & the fender looks great "all better" BUT they put the black housing on the outside & not the inside (rattling like a mother f'er) & they put more scratches on the door. (diff spot this time) & the molding on the drivers side of the windshield is totally coming off. Im going back 2mar to have a meeting with the Sales manager, service manager, body shop manager, & the general manager.
What would you guys do? I need some advice
sorry about the longest post in ep history... its unfortunately a long story
:(
I had a choice of 2 silver ep's when i got my car. I chose the one with less miles. When i was taking delivery i noticed the body panels on the drivers side didnt come close to lining up. The salesman said it was a 1 day fix & I'd have my car back the same day whenever i brought it in. So instead of just choosing the other ep i took his advice. the rest I'll use a list for:
1. Dropped it off & an entire week and a half went buy with no phone calls.
2. Went for a surprise visit & the service lady said "you cannot see your car"
3. Drove to the bodyshop & there she was totally repainted on the drivers side & still in pieces.
4. 5 days later i got my car back & the problem hadnt been fixed. They threw in the extended warr. for my trouble.
5. They had also scratched my d. side door across the top & mis-alighned my hood, so I had to take it back to get those fixed.
6 They fixed the hood & rubbed out the scratch but still didnt correct the fender.
7. Took it back again & they actually bent the fender to match up, but over bent it, & to compensate they bondo'd it. They also didnt sand it down good enough b4 they painted & the paint was lumpy. The silver didnt match either & there was yet another 4" scratch down the drivers side door.
8) I didnt except it back this time & continued to drive their rental car for 2 MORE WEEKS while they waited for a new fender & to fix the new scratches.
9) I forgot something in the glove box, so i turned around & saw my car at the light going back to the body shop. I pulled a u-turn & when the light turned green the kid driving totally ripped on her! I couldnt keep up with my car at all. I instantly hopped on my cell & got the service manager on the phone. He was speechless & apologetic.
9. Today i went to get it & the fender looks great "all better" BUT they put the black housing on the outside & not the inside (rattling like a mother f'er) & they put more scratches on the door. (diff spot this time) & the molding on the drivers side of the windshield is totally coming off. Im going back 2mar to have a meeting with the Sales manager, service manager, body shop manager, & the general manager.
What would you guys do? I need some advice
sorry about the longest post in ep history... its unfortunately a long story
:(