andy
01-23-2004, 04:10 PM
Methinks we should probably start a "Vendor Reviews" forum. I know
we have it for private sales, but a review of vendors would be
handy, especially as the site grows. No more "Which vendors are
good?" threads, hopefully.
Anyway, I really used that as an excuse to say a big Thank You to
wiredspeed.com (specifically, Kyle@Wired Speedlab). They are one of
our newest vendors and I had dealt with them via honda-tech and
were very professional.
I recently ordered Hondata through them and wanted to send it
Wednesday, so I would have it back today. Well, around noon today I
emailed Hondata (b/c they handle return shipping, I needed to get
a tracking number from them) - turns out they were sending it back
to Wired Speedlab and not to me. That ain't good.
Before I completely panicked, I used wiredspeed.com's online help
service. Within a minute or two, I was talking with Kyle and he
helped track down what went wrong. He told me he would get it to
me tomorrow, sent via USPS mail, so I could have it Saturday. This
was despite the fact that the FedEx guy had tried to deliver to
them once and missed (and would have come back Monday the 26th! Ugh).
Granted, the USPS could still lose it (God I hope not), but so
far, wiredspeed.com has been a class act and turned an ugly situation
(with the chance to get even worse) into a mild one. I can do
without my car tonight, I've been bumming rides anyway.
So anyway, I would highly recommend not only purchasing Hondata
from them (if you go that route - they are cheaper than most vendors
as well) but other products as well.
Cliff notes: Hondata ships my ECU to the wrong place, Wiredspeed.com
makes it write, without a loss of too much downtime.
Also, lots of love for our other vendors out there, especially
Showstoppers, who is the most EP-oriented vendor I know of. Thanks!
we have it for private sales, but a review of vendors would be
handy, especially as the site grows. No more "Which vendors are
good?" threads, hopefully.
Anyway, I really used that as an excuse to say a big Thank You to
wiredspeed.com (specifically, Kyle@Wired Speedlab). They are one of
our newest vendors and I had dealt with them via honda-tech and
were very professional.
I recently ordered Hondata through them and wanted to send it
Wednesday, so I would have it back today. Well, around noon today I
emailed Hondata (b/c they handle return shipping, I needed to get
a tracking number from them) - turns out they were sending it back
to Wired Speedlab and not to me. That ain't good.
Before I completely panicked, I used wiredspeed.com's online help
service. Within a minute or two, I was talking with Kyle and he
helped track down what went wrong. He told me he would get it to
me tomorrow, sent via USPS mail, so I could have it Saturday. This
was despite the fact that the FedEx guy had tried to deliver to
them once and missed (and would have come back Monday the 26th! Ugh).
Granted, the USPS could still lose it (God I hope not), but so
far, wiredspeed.com has been a class act and turned an ugly situation
(with the chance to get even worse) into a mild one. I can do
without my car tonight, I've been bumming rides anyway.
So anyway, I would highly recommend not only purchasing Hondata
from them (if you go that route - they are cheaper than most vendors
as well) but other products as well.
Cliff notes: Hondata ships my ECU to the wrong place, Wiredspeed.com
makes it write, without a loss of too much downtime.
Also, lots of love for our other vendors out there, especially
Showstoppers, who is the most EP-oriented vendor I know of. Thanks!