siver-SI
02-09-2004, 05:57 PM
Well today I had a little fun at my dealership I was bringing in my car to get the rear window replaced becasue the rear defroster was not working right and I was having them check the trans again and do the check work that Honda of America wanted them to do.
Well when I drop off the car the service manager is right next to the guy that is taking my information and he hears that I needs parts checked per HOA. Well he tell me that they did not find a problem last time and that they are not going to do the work. I had to fieght for them just to call up Honda so they had confermation of what they wanted done. He was not even going to call up Honda because he did not think he had to. He seemed mad that I had gotten Honda involved with this. Honda did not like a few things that they did like the 0.5 mile test drives to check my trans.
Well on my way to the auto show I call up Honda and try to get the guy that handled my case but I could not get him. So when I left the auto show I called up Honda again to see if I could get him for just someone else to complain about this treatment. Got a woman she took down all my info and added it to my case. Well around 1 1/2 hours latter I get a call from my dealership that they were not able to reproduce the problem but they want to keep my car over night. I told them I needed a loaner then since I had no way to get to work. Was put on hold and was told I would get a loaner.
So I get to the dealership and needless to say I felt like I was getting a cold reseption because I walk in and I do not even get a hi realy I just get told to wait in the waiting room. Well around 15 min latter I get Hurz rental car guy there and he gives me my loaner. Just what I all ways wanted a nice Kia. O well at least they are taking more then a 5 min look at my car it seems.
All I can figure is that they did not get the car done today or Honda told them what to do. When I called them I told Honda that I was changing dealerships for service after my car got done there today because of how I was being treated. The dealership that I told them sells over 8 diffrent makes of cars other then hondas and they know I just got done with the auto show.
I just hope that maybe they did find something if they are willing to pay for me to get a loaner. The service manager did walk pass me while I was waiting for my loaner and he did not even look at me. I just hope they find something though.
Well when I drop off the car the service manager is right next to the guy that is taking my information and he hears that I needs parts checked per HOA. Well he tell me that they did not find a problem last time and that they are not going to do the work. I had to fieght for them just to call up Honda so they had confermation of what they wanted done. He was not even going to call up Honda because he did not think he had to. He seemed mad that I had gotten Honda involved with this. Honda did not like a few things that they did like the 0.5 mile test drives to check my trans.
Well on my way to the auto show I call up Honda and try to get the guy that handled my case but I could not get him. So when I left the auto show I called up Honda again to see if I could get him for just someone else to complain about this treatment. Got a woman she took down all my info and added it to my case. Well around 1 1/2 hours latter I get a call from my dealership that they were not able to reproduce the problem but they want to keep my car over night. I told them I needed a loaner then since I had no way to get to work. Was put on hold and was told I would get a loaner.
So I get to the dealership and needless to say I felt like I was getting a cold reseption because I walk in and I do not even get a hi realy I just get told to wait in the waiting room. Well around 15 min latter I get Hurz rental car guy there and he gives me my loaner. Just what I all ways wanted a nice Kia. O well at least they are taking more then a 5 min look at my car it seems.
All I can figure is that they did not get the car done today or Honda told them what to do. When I called them I told Honda that I was changing dealerships for service after my car got done there today because of how I was being treated. The dealership that I told them sells over 8 diffrent makes of cars other then hondas and they know I just got done with the auto show.
I just hope that maybe they did find something if they are willing to pay for me to get a loaner. The service manager did walk pass me while I was waiting for my loaner and he did not even look at me. I just hope they find something though.