WARNING - Rock Auto and Moog Products
Just a heads up for anyone considering purchasing Moog products from Rock Auto (or any other vendor). I recently purchased 4 Moog end links from Rock Auto. What was received and what was pictured on their website were completely different. After some investigation, it appears Moog sells 3 variants of the end links all with the same part #. Everyone shows the same image of the end link, but never shows the other 2. So it's a crap shoot what part you will receive unless you confirm with the vendor that you will receive what they picture. What I received was 1 of each of the 3 variants, with only 1 matching.
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I contacted Rock Auto with pictures of the end links, their packaging, and my issue with having mis-matched parts. They said they have no control over what is shipped since they are coming from different warehoues. They recommended that I return the parts and re-purchase them with hopes I get matching parts. I said that there was no way I was purchasing more parts and crossing my fingers I had matches with the already purchased parts. I said I would no longer do business with them since they were unable to fulfill a simple request.
They sent me return information - which had the end links being sent back to multiple ware houses. I asked if they could be sent back to the same warehouse so I didn't have to pay multiple shipping charges. They said no, but I could ask them to supply the return information and pay a discounted rate.
